Policy is if you get a discount on your service youre not entitled to a refund. Ive gotten none., I talked out of canceling 6 times asked about refunds. Paid for Services to help me write the book. It is now May 15 and they still have not done nothing but put all my pages into a template. If you dont do it now when are you gonna do it? So I did not cancel. I was told by ********************** the project manager that Parkinsons does this only gets worse over time. I called again shortly there after I said this is too much for me and I couldnt do it. The project manager smooth things over that they could take care of the writing for me and I put everything together no matter how jumbled. I was discouraged from canceling my subscription until I had met with the project manager. I got cold feet the next day and I called to cancel my subscription because I knew theres a three day right anyways. I did not read the terms of service on the webpage. What they didnt really tell me was that their policy is, theres no refunds if they discount your price. I was very specific about this because I was very unsure about it. I explained all this the sales **** ***** and they assured me if I wasnt satisfied that I could have a refund. It was a very difficult book to write because of the subject matter and also because I have cognitive impairments from Parkinsons. I have been trying to write a book about the experience of having Parkinsons disease, based on my 19 years of personal experience. I signed up for the service on December 10, 2022.
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